Publicis Sapient

Publicis Sapient

PM work on a generative-AI platform for UnitedHealth Group

Role
Product Management Intern
Timeline
Internship
Team
Engineering, design, and client stakeholders
Product type
Enterprise genAI SaaS
01

What is it

A product management internship on an enterprise generative-AI platform built for UnitedHealth Group.

02

Why I built it

My job was to take UnitedHealth's internal workflows, which were messy and mostly undocumented, and turn them into product, front-end, and data requirements the team could actually build against.

03

What makes it interesting

This was my first real experience turning a vague enterprise ask into a roadmap. Market research and stakeholder interviews drove what we prioritized, not opinion. I also ran the software engineering interns' sprint work, which cut release cycles by about 15%.

04

Difficulties & tradeoffs

Most weeks came down to what stakeholders wanted against what engineering could realistically finish in the sprint. Saying no to the right things was the actual skill.

05

What I built it with

React on Azure with MySQL, run in Agile sprints, with Figma for flows and requirements.

AzureMySQLReactAgile/ScrumFigma
06

Outcomes

  • ~15% faster release cycles
  • Led the SWE interns' sprint work
07

Behind the work

Five-week whiteboard roadmap splitting PM and SME workstreamsRoadmap
A five-week plan, split by PM and SME ownership
Hand-drawn blue dog in a lab coat and stethoscope, mascot for the AI chatbotMascot
One of the more fun product decisions was introducing a UHC mascot for the AI chatbot, based on user feedback indicating that a recognizable, personable character could improve the user experience.
Client-confidential details are left out.